Giddy Nibbles Ltd is committed to maintaining your privacy. Giddy Nibbles Ltd, Company number 13011561, collects information about you or your actions whilst on our website. Whenever you submit your information to us, by these or any other means, we will collect and use such information in accordance with the terms of this policy, and we will ensure that all personal data we hold is treated properly and in accordance with applicable data protection legislation.
This policy may change from time to time, so please do check in occasionally and make sure you’re happy with the changes. You can find a link to this policy at the bottom of every page under "Privacy and Cookies Policy".
When do we collect information about you?
You may give us information about you:
when you contact us by any means (including via the website, over the phone, by email or by post) with queries, complaints etc.;
when you create an account with us;
when you use your account to buy products or redeem vouchers from us;
when you engage with us on social media;
when you choose to complete any surveys we send you;
when you comment on or review any of our products or our services;
when you opt in to receive our newsletter;
when you take part in a prize draw, competition or survey;
What information do we collect about you?
The information we may collect, use, and store includes the following:
your name, username or similar identifier (such as social media username), title, date of birth and gender
delivery address, billing address, email address and telephone number(s)
bank account and credit/debit card information;
details of your interactions with us, including interactions through our website, by telephone, email, in person and through social media.
your preferences in receiving marketing from us and your communication preferences; and
your comments and product reviews.
We will not sell any of your personal data to any third party.
We may share personal data about you:
with third parties who are directly involved in dealing with any request or enquiry made by you;
where such disclosure is required by law;
with third parties who are providing us with professional advice;
where the disclosure is in connection with any criminal investigation, legal proceedings or prospective legal proceedings where permitted by law;
where the disclosure is in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
where we have stated or informed you otherwise (e.g. in this policy or on our website).
We will not pass on your information to any third party for the purpose of marketing.
Protection of your personal data
We are committed to protecting your personal data and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.
Storage of your personal data
Your personal data will generally be stored for up to 5 years.
We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you, the law requires us to maintain it for a longer period or you have not withdrawn your consent.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our website uses "cookies" to ensure you receive the best possible visitor experience. Cookies are small files which are sent by a web server to an individual's computer which are then stored on that computer's hard drive. A cookie contains text, and is like an identification card which can only be translated by the server it originated from.
Cookies cannot tell us information such as your email address, which we can only collect where you tell us, for example if you submit an inquiry to us.
Third Party Cookies
Most internet browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser. Therefore unless you change your browser settings you will automatically accept cookies from our website. We may also collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We will use this information to administer our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure. For further information about cookies and how they are used, please visit www.aboutcookies.org.
We do not store credit card details unless you have opted for payment details to be retained, nor do we share customer details with any 3rd parties, subject to the ‘Disclosure of Personal Information’ section below.
Complaints or Queries
We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
Disclosure of Personal Information
In almost all circumstances we will not disclose personal data without your consent. However, when a complaint is investigated, for example, it may be necessary to share personal information with the particular organisation or governing bodies concerned. Further information is available upon request about the factors we shall consider when deciding whether information should be disclosed.
Further examples of when disclosure may be required include:
You can email us with any questions, queries or complaints at AmandaFox@GiddyNibbles.com